How to stop an intruder from using my email?

If you have never created a Freewallet account but continue receiving emails from us, we recommend taking the following steps:

• Update your email password and make sure it is strong by using a combination of numbers, symbols, and both uppercase and lowercase letters.
• Review and update your email security settings, including security questions if available.
• Enable two-factor authentication (2FA) for your email account.

You may also want to contact your email provider and report that your email address may have been used by someone else without your permission.

This situation can occur if someone attempted to create a Freewallet account using your email address, either intentionally or by mistake. The best solution is to submit a support request (select “Security” as the issue type and provide a brief explanation) so that we can investigate and remove the account if necessary.

Please be assured that if the account was created without your authorization, your personal data will not be used or stored in our system.