Why is my wallet address changing?
As we strive to provide the best service, we constantly update our software to increase your account and transaction security. It requires updates for some Freewallet addresses.
What should I do to perform the transaction successfully?
- If you want to receive the transaction to your payin or smart exchange address, please make sure to check if the address is still available in the app right before the transaction you’re performing.
- Check in-app notifications for information regarding recent Freewallet updates.
- Check this article for the list of assets with updated addresses.
Here you can find all the assets with recently updated addresses:
| Datе | Smart Exchange Addresses | Payin Addresses |
| Feb 21, 2024 | BNB | BNB |
| Feb 8, 2024 | XLM | |
| Mar 21, 2024 | ALGO | |
| ATOM | ||
| SOL | ||
| XRP | ||
| Oct 19, 2023 | TRX | |
| Oct 27, 2023 | MATIC (ERC-20) | |
| AVAX | AVAX | |
| DOT | DOT | |
| VET | VET | |
| Sep 23, 2023 | BTC | |
| Apr 10, 2023 | BSC chain tokens |
What if I send funds to the old wallet address by mistake?
If you send your funds to an address generated before the date indicated above, and it is already unavailable (e.g., re-use the address from your emails or previous transactions), we will not be able to retrieve them.
Please don’t hesitate to contact our support team for assistance.