AML policy and your account blocking

Freewallet is committed to providing a safe and secure environment for managing digital assets. To maintain the security of our platform and comply with international regulations, including laws designed to prevent money laundering and other illegal financial activities, we monitor account activity as part of our security procedures.

If we detect activity that appears unusual or potentially suspicious, we may temporarily restrict access to an account as a security measure. In such cases, Freewallet follows its AML (Anti-Money Laundering) procedures, which are outlined in our Terms & Conditions, and our support team may ask you to complete an account verification process.

If your account has been restricted, please provide a clear, color scan or photo of an official identification document (such as a national ID card, passport, or driving license issued in English). The document must:

• Be of high quality (at least 200 DPI);
• Be unedited and fully visible;
• Clearly show all personal information.

Additionally, please provide a reasonable explanation of your account activity to help us confirm that your transactions are legitimate and do not pose a risk to the platform.

Please note that withdrawals will remain unavailable until the verification process has been successfully completed. Once your account has been verified, all wallet functions will be restored.

Thank you for your understanding and cooperation.