Freewallet provides a wide range of security tools offered, but keeping login information safe is a personal responsibility of every user, and often a security pitfall. If access to your account/email is compromised, an intruder can request changing your email to confirm their transactions. Please note that once a transaction was accepted by the network, it is irreversible.

We’re doing our best to prevent this from happening. That’s why you cannot change your email in the app, but our support team can do it for you.

When receiving your request to change your email, we need to make sure that it was initiated by the real owner of the wallet. This procedure implies providing the account information that only the owner is aware of, such as the approximate date when an account was created.

Still have questions? Get in touch with our Support team.