Blog

Freewallet's Refund Policy

17 Oct 2018, 18:33
Freewallet's Refund Policy

At Freewallet we receive numerous refund requests every month. Whatever the reasons are for the request, we always try to comply with our clients’ wishes to the best of our abilities. However, providing a customer with a refund is never a simple process.

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The Risks of Crypto Lending

05 Oct 2018, 17:20
The Risks of Crypto Lending

What can you do with cryptocurrency? There are massive online market places where you can buy and sell coins, there are online and offline places where you can store what you have, and there are methods of acquiring currency through time and effort, namely mining and using faucets.

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New LTC address format for Freewallet users

03 Oct 2018, 23:24
New LTC address format for Freewallet users

Have you heard of the new LTC SegWit address format? We have. We have updated our software to support the new format. For most of you, this won’t change anything, just improve transaction times. In this blog we’ll explain everything you need to know about the update.

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Generate a new XMR address now!

24 Sep 2018, 10:03
Generate a new XMR address now!

Yes, it’s that urgent and important. We have updated our software to increase security for our users. Our new software requires new wallet addresses.

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BANKEX is now live in Freewallet!

17 Sep 2018, 14:17
BANKEX is now live in Freewallet!

Starting today, BKX, an Ethereum-based ERC-20 utility token, is available in Freewallet. All Freewallet users can exchange their cryptocurrencies to/from Bankex in Multiwallet on iOS, Android, and web. They can use the ERC-20 token to pay fees in the BANKEX Trust Service, BKX Scan and other BANKEX products and services.

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A cumbersome, intricate, personal intro to mining

14 Sep 2018, 12:47
A cumbersome, intricate, personal intro to mining

The buzz of Bitcoin mining has gone, but there are still millions of people interested in making money out of thin air. Technically, this is exactly what mining is, but as you know, the devil is in the detail. Here’s what you should know before you overpay for your first mining rig on craigslist.

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Meet our new media partner: CoinSpeaker

03 Sep 2018, 10:06
Meet our new media partner: CoinSpeaker

Today we are happy to announce that we have established a strategic information partnership with CoinSpeaker, a Malta-based digital media outlet that creates content about the world of blockchain and cryptocurrencies.

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How to use multisig in Freewallet and why

30 Aug 2018, 22:17
How to use multisig in Freewallet and why

In the crypto world, security is everything. We take the security of our users’ accounts more than seriously, so our wallets are equipped with a cohort of top-notch security features. One of them is multisig. Read on to find out what it is, how it’s implemented in our wallets, how to enable it and how it can be used in real life situations.

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Over $500K saved on network fees

29 Aug 2018, 9:47
Over $500K saved on network fees

As a hosted (or custodial) wallet, Freewallet is able to provide free and instant transactions between Freewallet users. Those transactions are not registered in the blockchain, which saves users from paying a network fee.

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Transaction limits

21 Aug 2018, 23:07
Transaction limits

Freewallet is famous for its disruptive security features. Being one of the rare hosted wallets, it secures user funds with 2FA, multisig and a cohort of optional security settings. Today’s post is about transaction limits, a feature that allows you to limit the amount of coins that can be withdrawn daily or weekly.

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5 life lessons from the Freewallet Customer Support

17 Aug 2018, 10:21
5 life lessons from the Freewallet Customer Support

There are times to brag, and times to keep a low profile. But when it comes to talking about our Customer Support team, we can’t mention enough how proud we are of the job these guys are doing. Not only do they constantly monitor social media, forums and app store reviews, they always provide high quality assistance and resolve the most technologically complicated cases.

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What's that address?

11 Aug 2018, 13:05
What's that address?

In custodial wallets, payin and payout addresses may be different. That's because of the cold storage, an offline vault used for additional security of your funds. Dive in to know more.

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Freewallet comments on the accusations of being “100% a SCAM!!!”

04 Aug 2018, 14:47
Freewallet comments on the accusations of being “100% a SCAM!!!”

So, you might have seen the phrase — “Freewallet is 100% a SCAM!!!!” possibly several times and in several places. It’s like a big fat elephant in the room: most of our users have seen at least one of those threads on reddit or BitcoinTalk, but we haven’t yet posted any official denial of the rumours. Well, here it is. We are not a scam.

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Exchange crypto to fiat with Top Up Phone: now in iOS and Android apps

13 Jul 2018, 12:49
Exchange crypto to fiat with Top Up Phone: now in iOS and Android apps

In April 2018, we implemented Top Up Phone, a feature that allows our users to refill their prepaid mobile phones with Bitcoin. Today we’ve added this feature to our mobile apps — Multiwallet and Bitcoin Wallet for iOS and Android — and want to tell you about another way to use it: exchanging bitcoin to fiat currency.

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5 betting websites that accept bitcoin for bets on the FIFA World Cup

06 Jul 2018, 16:03
5 betting websites that accept bitcoin for bets on the FIFA World Cup

During the World Cup, even the biggest sceptics get caught up in the football frenzy and consider making a bet! With bitcoin and other crypto, it has never been easier. If you too want to test the odds before the next game, here’s a list of the online gambling sites that accept bets on the FIFA World Cup in bitcoin and other cryptocurrencies.

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Blockchain addresses 101: How to use them correctly and not lose your coins

29 Jun 2018, 22:18
Blockchain addresses 101: How to use them correctly and not lose your coins

Imagine Harry. Harry loves Bitcoin. Recently, Harry sent Bitcoin to his friend’s Bitcoin Cash wallet. The money left Harry’s wallet but never got to his friend’s account. Turns out, sending BTC to BCH was not the best idea. Our support team helped Harry to get his coins back, but they had to jump through some hoops. Meanwhile, Harry was very upset. Bottom line: don’t be like Harry. Always check if you’re sending your coins to the right address.

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Active sessions control

24 Jun 2018, 14:35
Active sessions control

Additional security measures are annoying, so we’ve heard, but disregarding them is a very big mistake. We take security very seriously and constantly implement new features to protect our user’s funds. One such feature is the active sessions control.

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TRON mainnet migration

22 Jun 2018, 16:01
TRON mainnet migration

As the TRX holders around the world are getting ready for the mainnet launch, we’ve prepared something special for our users!

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2-Factor Authentication FAQ

18 Jun 2018, 15:13
2-Factor Authentication FAQ

With the amount of personal data that we store online, additional security measures such as 2 factor authentication are, in fact, not longer optional, but mandatory. However, additional security requires additional precautions in case something goes wrong, and it fully applies to 2FA. What if you lose your phone? What if you lose access to your email account?

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Status page explained

09 Jun 2018, 13:17
Status page explained

Whenever your transactions fall through, there could be several reasons for it. One of them is the blockchain or app downtime.

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Freewallet introduces paid refunds

06 Jun 2018, 20:54
Freewallet introduces paid refunds

From July 2018, Freewallet is going to launch paid refunds. It means that if your funds get stuck on the blockchain and if it is technically possible, we can provide a refund for a fixed fee of $30.

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Meet the Freewallet May update

04 Jun 2018, 9:00
Meet the Freewallet May update

This May, we’ve implemented a bunch of cool new features to enhance the security and usability of our wallets. Check out the most prominent ones.

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Hosted wallet explained

30 May 2018, 14:25
Hosted wallet explained

Acquiring cryptocurrency prompts the question of how you will handle your coins. There are several types of wallets, and each one has its pros and cons. In this overview, we’re covering the features of a hosted wallet as one of the ways to store your coins.

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Security best practices from Freewallet Support team

25 May 2018, 13:34
Security best practices from Freewallet Support team

When it comes to online security, people often get careless as they don’t realize the direct consequences. To help you stay safe while working with your crypto coins, we made a list of basic security rules, based on the most common support request cases. They are not ground-breaking, but will help you refresh your memory of what is and isn't safe to do online.

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On June 1st, EOS tokens will be frozen

22 May 2018, 14:39
On June 1st, EOS tokens will be frozen

On June 1st, 2018 Block.one, the company behind EOS, will distribute the last block of EOS tokens. On that day at 22:59:59 UTC, all EOS Tokens will become fixed (ie. frozen) and will be non-transferrable on the Ethereum blockchain. Before that happens, you can either exchange your EOS Tokens for another cryptocurrency or wait until a new blockchain is created.

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Keeping Your Funds Safe with Freewallet

25 Apr 2018, 21:15
Keeping Your Funds Safe with Freewallet

On Freewallet we apply extreme security measures to keep your funds safe. However, we strongly recommend enabling additional security features on the user side to eliminate any chance of unauthorized access to your wallet and potential losses.

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Top up your Phone on Freewallet

03 Mar 2018, 15:21
Top up your Phone on Freewallet

Refill your prepaid mobile phone with Bitcoin. Right from your wallet. Now Freewallet supports money transfers to SIM cards with over 400 operators in 100 countries. The feature is currently only available in the web version, but will soon be added to all Freewallet platforms.

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Ardor: A Long Way Home

09 Feb 2018, 19:55
Ardor: A Long Way Home

In October 2016, Freewallet team released a dedicated wallet for Ardor, a digital asset which was later included in our Multi Wallet app. Initially a part of the NXT blockchain, ARDR switched to a standalone network on January 1st, 2018. Here’s a short story of how Freewallet helped Ardor holders get their assets home safely.

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Cross Chain Transactions: Mistakes And Their Solutions

19 Jan 2018, 20:23
Cross Chain Transactions: Mistakes And Their Solutions

On Christmas 2017, Bitcoin announced six new hard forks, with Lightning, Platinum, GOD, B2X, Uranium, and Cash Plus now joining Cash, Gold, Diamond, United, HOT, and Super. These forks show that Bitcoin never ceases to evolve and multiply, in turn generating both excitement and chaos among the crypto community.

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Flash Transfers: Zero Cost, Zero Time to Wait

20 Dec 2017, 20:36
Flash Transfers: Zero Cost, Zero Time to Wait

Bitcoin has shown a tremendous growth in 2017, with its price touching $20,000 and its introduction on to the futures exchanges. As a result, the BTC network is overloaded at the end of the year. Massive transaction delays are reported by all wallet operators, and network fees reach up to hundreds of dollars in equivalent.

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More Freedom From Freewallet

14 Dec 2017, 20:44
More Freedom From Freewallet

Freewallet, a mobile-first cryptowallet developer, has presented a full-scale Multi Wallet version for desktop. This significant release tops off 2017 run by the company that has accomplished 8 new currencies this year including such ambitious projects as the world-first Bitcoin Cash and Bitcoin Gold wallets.

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