At Freewallet we receive numerous refund requests every month. Whatever the reasons are for the request, we always try to comply with our clients’ wishes to the best of our abilities. However, providing a customer with a refund is never a simple process.
What can you do with cryptocurrency? There are massive online market places where you can buy and sell coins, there are online and offline places where you can store what you have, and there are methods of acquiring currency through time and effort, namely mining and using faucets.
Have you heard of the new LTC SegWit address format? We have. We have updated our software to support the new format. For most of you, this won’t change anything, just improve transaction times. In this blog we’ll explain everything you need to know about the update.
The past couple of weeks we’ve been posting about our special security features — cold storage, transaction limits, multisig. The next in the pipeline is PIN code, which we’ve recently made mandatory for all our accounts.
Starting today, BKX, an Ethereum-based ERC-20 utility token, is available in Freewallet. All Freewallet users can exchange their cryptocurrencies to/from Bankex in Multiwallet on iOS, Android, and web. They can use the ERC-20 token to pay fees in the BANKEX Trust Service, BKX Scan and other BANKEX products and services.
The buzz of Bitcoin mining has gone, but there are still millions of people interested in making money out of thin air. Technically, this is exactly what mining is, but as you know, the devil is in the detail. Here’s what you should know before you overpay for your first mining rig on craigslist.
In the crypto world, security is everything. We take the security of our users’ accounts more than seriously, so our wallets are equipped with a cohort of top-notch security features. One of them is multisig. Read on to find out what it is, how it’s implemented in our wallets, how to enable it and how it can be used in real life situations.
Together with the MinerGate team, we have been testing the infrastructure and technology of off-chain microtransaction for 8 months. Since December 2017, Minergate users have had an option to withdraw mined assets to Freewallet. These transactions were free of charge and instant.
Freewallet is famous for its disruptive security features. Being one of the rare hosted wallets, it secures user funds with 2FA, multisig and a cohort of optional security settings. Today’s post is about transaction limits, a feature that allows you to limit the amount of coins that can be withdrawn daily or weekly.
There are times to brag, and times to keep a low profile. But when it comes to talking about our Customer Support team, we can’t mention enough how proud we are of the job these guys are doing. Not only do they constantly monitor social media, forums and app store reviews, they always provide high quality assistance and resolve the most technologically complicated cases.
So, you might have seen the phrase — “Freewallet is 100% a SCAM!!!!” possibly several times and in several places. It’s like a big fat elephant in the room: most of our users have seen at least one of those threads on reddit or BitcoinTalk, but we haven’t yet posted any official denial of the rumours. Well, here it is. We are not a scam.
In April 2018, we implemented Top Up Phone, a feature that allows our users to refill their prepaid mobile phones with Bitcoin. Today we’ve added this feature to our mobile apps — Multiwallet and Bitcoin Wallet for iOS and Android — and want to tell you about another way to use it: exchanging bitcoin to fiat currency.
During the World Cup, even the biggest sceptics get caught up in the football frenzy and consider making a bet! With bitcoin and other crypto, it has never been easier. If you too want to test the odds before the next game, here’s a list of the online gambling sites that accept bets on the FIFA World Cup in bitcoin and other cryptocurrencies.
Imagine Harry. Harry loves Bitcoin. Recently, Harry sent Bitcoin to his friend’s Bitcoin Cash wallet. The money left Harry’s wallet but never got to his friend’s account. Turns out, sending BTC to BCH was not the best idea. Our support team helped Harry to get his coins back, but they had to jump through some hoops. Meanwhile, Harry was very upset. Bottom line: don’t be like Harry. Always check if you’re sending your coins to the right address.
Additional security measures are annoying, so we’ve heard, but disregarding them is a very big mistake. We take security very seriously and constantly implement new features to protect our user’s funds. One such feature is the active sessions control.
With the amount of personal data that we store online, additional security measures such as 2 factor authentication are, in fact, not longer optional, but mandatory. However, additional security requires additional precautions in case something goes wrong, and it fully applies to 2FA. What if you lose your phone? What if you lose access to your email account?
Acquiring cryptocurrency prompts the question of how you will handle your coins. There are several types of wallets, and each one has its pros and cons. In this overview, we’re covering the features of a hosted wallet as one of the ways to store your coins.
When it comes to online security, people often get careless as they don’t realize the direct consequences. To help you stay safe while working with your crypto coins, we made a list of basic security rules, based on the most common support request cases. They are not ground-breaking, but will help you refresh your memory of what is and isn't safe to do online.
On June 1st, 2018 Block.one, the company behind EOS, will distribute the last block of EOS tokens. On that day at 22:59:59 UTC, all EOS Tokens will become fixed (ie. frozen) and will be non-transferrable on the Ethereum blockchain. Before that happens, you can either exchange your EOS Tokens for another cryptocurrency or wait until a new blockchain is created.
On Freewallet we apply extreme security measures to keep your funds safe. However, we strongly recommend enabling additional security features on the user side to eliminate any chance of unauthorized access to your wallet and potential losses.
Refill your prepaid mobile phone with Bitcoin. Right from your wallet. Now Freewallet supports money transfers to SIM cards with over 400 operators in 100 countries. The feature is currently only available in the web version, but will soon be added to all Freewallet platforms.
In October 2016, Freewallet team released a dedicated wallet for Ardor, a digital asset which was later included in our Multi Wallet app. Initially a part of the NXT blockchain, ARDR switched to a standalone network on January 1st, 2018. Here’s a short story of how Freewallet helped Ardor holders get their assets home safely.
On Christmas 2017, Bitcoin announced six new hard forks, with Lightning, Platinum, GOD, B2X, Uranium, and Cash Plus now joining Cash, Gold, Diamond, United, HOT, and Super. These forks show that Bitcoin never ceases to evolve and multiply, in turn generating both excitement and chaos among the crypto community.
Bitcoin has shown a tremendous growth in 2017, with its price touching $20,000 and its introduction on to the futures exchanges. As a result, the BTC network is overloaded at the end of the year. Massive transaction delays are reported by all wallet operators, and network fees reach up to hundreds of dollars in equivalent.
Freewallet, a mobile-first cryptowallet developer, has presented a full-scale Multi Wallet version for desktop. This significant release tops off 2017 run by the company that has accomplished 8 new currencies this year including such ambitious projects as the world-first Bitcoin Cash and Bitcoin Gold wallets.