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Buy with a card
Wallets
All supported assets
Crypto Wallet
Bitcoin Wallet
Ardor Wallet
Bitcoin Gold Wallet
Bitcoin Cash Wallet
Bytecoin Wallet
Dash Wallet
Doge Wallet
Decent Wallet
EOS Wallet
Ethereum Wallet
IGNIS Wallet
Lisk Wallet
Litecoin Wallet
Monero Wallet
NXT Wallet
NEM Wallet
NEO Wallet
Ripple Wallet
Stellar Wallet
TRON Wallet
Tether Wallet
ZCash Wallet
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Recent Articles
Top up phone
We are glad to present a new feature: you can
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What should I do if I need help?
Top up Phone is still a work in progress, which is
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How much time does it take to get money on my phone balance?
Your top-up should be available within minutes after you’ve confirmed
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What coins does it work with?
You can top up your mobile phone with Bitcoin only. If you
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Which wallets does it work with?
The feature is only currently available in the web version, but
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Does it work with post-paid?
No, only with prepaid.
General
Getting Started
About Freewallet
How can I enhance my account security?
How to request a feature?
Is Freewallet a free service?
Our Values
Blockchain Basis
Why do I need to pay Network Fee?
What are blockchain confirmations?
Contracts and advanced protocols
Instant Freewallet transfers
How to earn Bitcoin?
Frequent questions
Refunds
Is the wallet address safe to display publicly?
Will my funds remain safe if I update/re-install the app?
Why is it unacceptable to send coins to Segwit adresses?
Why is my transaction pending or not posted yet?
Where are my private keys?
Zero balance after the update?
My balance is 0 after logging in, why?
Account & Security
Account
How to pass KYC procedure?
Incorrect login credentials
How to change my email?
Price stats
Your balance is on hold?
Customization
Optional e-mail confirmations
What if I lose my smartphone? How can I restore my account?
How to restore lost password?
Having trouble logging into your Facebook account?
Authentication methods
Wallet address
User ID
Security
How to stop someone else from using my email address?
AML policy
How to backup a wallet?
Why are my withdrawals blocked after password recovery?
Active Sessions Control
How to limit the daily/weekly withdrawals from my account?
2FA Protection
Email notifications
Password
Cold Storage Crypto
PIN code
How to?
How to participate in coin/token forks?
How to check is the service working?
How to find more about bitcoin or blockchain?
How to verify email?
Transfer
Transactions
How to track the transaction
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Monero (XMR) Pay Out Transactions
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Can I reverse or cancel a transaction?
Instant transfers
Transaction statuses
Sending by e-mail
How long does it take to receive money?
Transaction stuck?
Why do I need to pay fees for my transactions?
Which fee should I choose for my BTC transactions?
What is transaction hash and how to find it?
XMR subaddresses
Exchange
Instant and fee-free exchange option
Prices
How can I recover BTC sent to BCH (BCHABC) or vice versa?
Why I have received the different amount?
Exchange FAQ
How long does a purchase take to complete?
Smart Pay Out
Smart Pay In
How do I exchange one cryptocurrency to another?
Tokens & Currencies
Currencies
EOS (EOS)
Tether (USDT)
Dogecoin (DOGE)
Monero (XMR)
Ethereum (ETH)
Bitcoin (BTC)
Tokens
Tokens were not received
Can I receive ETH tokens (ERC20)?
Freewallet doesn’t support my tokens. What to do?
Supported ERC20 Tokens
Services
Freewallet: Crypto Wallet
Buy Giftcard
How do I exchange coins in the app?
How do I refill my phone balance with the Freewallet: Crypto Wallet app?
How do I set 2FA for the app?
How do I change a PIN code?
How do I set PIN code?
How do I enable Multisig?
Can I set limits for my transactions?
How to verify email in the app?
How do I receive coins with the help of Freewallet: Crypto Wallet mobile app?
How do I send coins in the app?
What is Freewallet: Crypto Wallet mobile app?
Buy Cryptocurrency with a Card
Buy cryptocurrency with Simplex
Buy cryptocurrency with MoonPay
Web Wallet
Buy cryptocurrency with your credit card with Freewallet
Track the transaction online
How do I import or export my coins?
How do I set 2FA for the app?
How to verify email in the app?
How do I enable Multisig?
Change the password
Forgot the password
How do I change a PIN code?
How to limit the daily/weekly withdrawals from my account?
Active Sessions Control
What is transaction hash and how to find it?
How to track the transaction?
How do I exchange one cryptocurrency to another?
Top up your wallet with a different cryptocurrency
How do I top up my phone?
Single-currency apps
How to export or import BTC amount with private key?
How to verify email?
How do I set 2FA?
How do I change a PIN code?
How do I set PIN code?
Can I set limits for my transactions?
How do I enable Multisig?
How do I exchange coins in the app?
How do I receive coins here?
How do I send coins in the app?
Top Up Phone
Top up phone
What should I do if I need help?
How much time does it take to get money on my phone balance?
What coins does it work with?
Which wallets does it work with?
Does it work with post-paid?
Are there limits on how much I can send?
Does it work if I’m roaming?
How do I top up my phone?
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