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Ardor Wallet
Bitcoin Gold Wallet
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Bytecoin Wallet
Dash Wallet
Doge Wallet
Decent Wallet
EOS Wallet
Ethereum Wallet
IGNIS Wallet
Lisk Wallet
Litecoin Wallet
Monero Wallet
NXT Wallet
NEM Wallet
NEO Wallet
Ripple Wallet
Stellar Wallet
TRON Wallet
Tether Wallet
ZCash Wallet
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Buy with a card
Wallets
All supported assets
Crypto Wallet
Bitcoin Wallet
Ardor Wallet
Bitcoin Gold Wallet
Bitcoin Cash Wallet
Bytecoin Wallet
Dash Wallet
Doge Wallet
Decent Wallet
EOS Wallet
Ethereum Wallet
IGNIS Wallet
Lisk Wallet
Litecoin Wallet
Monero Wallet
NXT Wallet
NEM Wallet
NEO Wallet
Ripple Wallet
Stellar Wallet
TRON Wallet
Tether Wallet
ZCash Wallet
Features
Buy with a card
Track transaction
Exchange
Request a Feature
Mnemonic converter
Support
FAQ
Status Page
Submit a ticket
Blog
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Recent Articles
Proxy contract tokens and their advantages
Proxy contracts implement roughly the same technology like smart contracts
Read More...
Why can’t I buy Monero (XMR)?
Monero is a highly encrypted currency. It is, therefore, unlikely
Read More...
I bought a gift card and it was not sent back
You've bought a gift card, waited for some time, and
Read More...
How can I fix a missaved email address?
If your email address has been entered with an error,
Read More...
I downloaded the TRON app. Where is TRC20?
The Freewallet TRON app only works with the Omni layer
Read More...
Disintegrated tokens
Dear users, Please pay attention that some of the tokens
Read More...
General
Getting Started
About Freewallet and supported cryptocurrencies
How can I enhance my account security?
I need some feature. Can I request it?
Is Freewallet a completely free service?
Values and Ideals that Freewallet follows
Blockchain Basis
Proxy contract tokens and their advantages
Why do I need to pay Blockchain network fee?
What are blockchain confirmations mean?
Smart contracts and advanced protocols
Instant transfers and their advantages
How to earn Bitcoin? 5 ways to do that
Frequent questions
I bought a gift card and it was not sent back
I need a refund. In what cases can I expect it?
Is the wallet address safe to display publicly?
Is update/re-install the app safe to my funds?
Why can’t I send coins to Segwit addresses?
Why is my transaction pending or not posted?
I need my private keys. Can you provide them?
Why do I have zero balance after the update?
I have zero balance after logging in, why?
Account & Security
Account
How to pass Freewallet KYC procedure?
Incorrect login credentials. What to do?
Can I change my email? How to do that?
How to see price stats and current price?
Your balance is on hold? No need to worry
Customize your wallet however you like
How to enable optional e-mail confirmations?
How to restore my account if I lose my phone?
How can I restore a forgotten password?
I have trouble logging into my Facebook account
Authentication methods Freewallet offers
How to get my wallet address to deposit crypto?
User ID. What is it and how to change it?
Security
How to stop intruder from using my email?
AML policy and your account blocking
Do I need to backup my cryptocurrency wallet?
My withdrawals blocked after password recovery
How Active Sessions Control can be useful?
How to limit withdrawals from my account?
2FA Protection and benefits of using it
Email notifications and benefits of using them
I need to reset my password. What should I do?
What is Cold Storage in crypto and why is safe?
How does PIN code work in your account?
How to?
How can I fix a missaved email address?
How to participate in coin/token forks?
How to quickly check is the service working?
How to find more about bitcoin or blockchain?
How to verify email using Freewallet app?
Transfer
Transactions
How to track the crypto transaction real time?
How to download all my transactions?
What are Transaction Notes used for?
How to transfer cryptocurrency with QR code
Monero (XMR) Pay Out Your Transactions
How can I get my Ethereum Classic (ETC) credit?
Can I reverse or cancel a transaction?
Instant transfers and their advantages
Transaction statuses and their life cycle
Sending your cryptocurrencies by e-mail
How long does it take to receive money?
What should I do if my transaction is stuck?
Why do I need to pay fees for my transactions?
How to choose fee for my BTC transactions?
What is transaction hash and how to find it?
Exchange
Instant and fee-free crypto exchange option
Crypto-currency prices when buying them
How can I recover BTC sent to BCH (BCHABC) or vice versa?
Why have I received a different amount?
Integrated Changelly smart exchange FAQ
How long does a purchase take to complete?
What is Smart Pay Out and how does it work?
How to receive cryptocurrency with a Smart Pay?
How to exchange one cryptocurrency to another?
Tokens & Currencies
Currencies
I downloaded the TRON app. Where is TRC20?
EOS (EOS) cryptocurrency. How to send it?
Briefly on Tether (USDT) cryptocurrency
Briefly on Dogecoin (DOGE) cryptocurrency
What is Monero (XMR) cryptocurrency?
Briefly on Ethereum (ETH) cryptocurrency
Briefly on Bitcoin (BTC) cryptocurrency
Tokens
Proxy contract tokens and their advantages
Disintegrated tokens
Freewallet supports BUSD and USDT on Binance Smart Chain
Why haven’t I received my tokens yet?
Can I receive and store ETH tokens (ERC20)?
How do I add unsupported tokens to Freewallet?
The full list of supported ERC20 tokens
Services
Freewallet: Crypto Wallet
How can you buy a gift card with crypto?
How do I exchange crypto coins in the app?
How do I refill my phone balance with crypto?
How do I set 2FA for the Crypto Wallet app?
How do I change a Crypto Wallet app PIN code?
How do I set a Crypto Wallet app PIN code?
How do I enable Multisig on Crypto Wallet app?
Transaction limits in the Crypto Wallet app
How to verify email in the Crypto Wallet app?
How to receive coins with Crypto Wallet app?
How do I send crypto coins in the app?
What is Freewallet: Crypto Wallet mobile app?
Buy Cryptocurrency with a Card
Why can’t I buy Monero (XMR)?
How to buy cryptocurrency with card | Simplex
How to buy cryptocurrency with card | MoonPay
Web Wallet
Buy cryptocurrency with your credit card
How to track the transaction status online
What can I do to import or export my coins?
How do I set 2FA protection for the Web Wallet?
How to verify email in the Web Wallet app?
How do I enable Multisig on Web Wallet?
How do I change my wallet’s password?
I forgot the password. What should I do?
How do I change a Web Wallet PIN code?
Setting transaction limits in the Web Wallet
How Active Sessions Control can be useful?
What is transaction hash and how to find it?
How to exchange one cryptocurrency to another?
How to exchange one cryptocurrency to another?
Top up your wallet with another cryptocurrency
Top up phone. What is the process like?
Single-currency apps
How to export or import BTC amount with private key?
How to verify email in the Single-currency app?
How do I set 2FA for the Single-currency app?
How do I change a Single-currency app PIN code?
How do I set a Single-currency app PIN code?
Transaction limits in the Single-currency app
How do I enable Multisig on Single-wallet app?
How do I exchange crypto coins in the app?
How to receive coins with Single-currency app?
How do I send coins in the Freewallet app?
Top Up Phone
Top up phone: recharge your prepaid phone
Can I count on your help if my top-up fails?
How quickly will my phone balance top up?
Top up phone. What crypto currencies can I use?
Which Freewallet apps does it work with?
Does it work with postpaid SIM cards?
Are there limits on how much I can send?
What if I’m roaming now. Does it work?
How do I top up my phone with cryptocurrency?
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