How does PIN code work in your Freewallet account?

In Freewallet apps, the PIN code is used as a second authentication method. Don’t mix it up with 2FA — it requires a separate authenticator app and is used only at login. A PIN code is a mandatory security feature and is also used during active sessions.

For example, when you enter your Freewallet app from a mobile device, you don’t need to input your login and password every time, so the PIN code protects your account from unauthorized access. 


When will you be prompted to enter the PIN code you have safely stored?

  • Upon entering any of the Freewallet apps;
  • When your app is idle for 10 minutes.

The latter will keep your assets safe when you leave your device unattended for some time.


What Freewallet apps require PIN codes?

All of them. To keep using any of our apps (web app included), you’ll need to create a PIN code in the login window. 
However, there are a few details to mention: all the apps require the creation of a PIN code where you can either use the same PIN or choose a different code for each app, web version included. The second choice is recommended for better security. 

For example, if you have a PIN code enabled for your Freewallet: Crypto Wallet app, you will still be prompted to create and confirm the new PIN code for your Bitcoin Wallet by Freewallet.


How to enable the PIN code in your Freewallet app

The creation of PIN code is mandatory, you will simply be prompted to create a PIN code upon registration. Save it somewhere safe for next login. 


You must have questions, bring them on!

We’ve tried to make this feature work seamlessly, but in the very unlikely event that it doesn’t, or if you have any questions, such as “How do I change my PIN code?”, “Why is my PIN code wrong?”, “I’ve exceeded the maximum number of the wrong PIN code entries, HELP!” — that’s the kind of stuff our Support team will help you with. Don’t hesitate to ask, contact our Support Center.