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Incident History

History of interruptions in the Freewallet.org services.

May 2020

No incidents reported for this month

April 2020

No incidents reported for this month

March 2020

No incidents reported for this month

February 2020

No incidents reported for this month

January 2020

No incidents reported for this month

December 2019

No incidents reported for this month

November 2019

System upgrade
System upgrades on all Freewallet services.
Issues12 Nov, 13:4512 Nov, 14:27

October 2019

No incidents reported for this month

September 2019

No incidents reported for this month

August 2019

No incidents reported for this month

July 2019

No incidents reported for this month

June 2019

No incidents reported for this month

May 2019

No incidents reported for this month

April 2019

Unplanned server maintenance
We are currently performing unplanned maintenance on our wallet to provide you with a better user experience. Please note that some services on the wallet will be temporarily unavailable.
Issues29 Apr, 05:3029 Apr, 06:20

March 2019

No incidents reported for this month

February 2019

No incidents reported for this month

January 2019

Unplanned server maintenance
Delays in receiving emails. You may experience delays in receiving confirmation, verification, balance update and password reset emails.
Issues29 Jan, 03:4529 Jan, 09:45

December 2018

Unplanned server maintenance
We are currently performing maintenance on all the wallets. Please note that transactions will be temporarily unavailable.
Issues25 Dec, 07:5525 Dec, 08:50
Unplanned server maintenance
We are currently performing unplanned maintenance on our wallet to provide you with a better user experience. Please note that some services on the wallet will be temporarily unavailable.
Issues05 Dec, 08:5505 Dec, 09:00

November 2018

Maintenance on ETH wallet
We are currently performing maintenance on ETH wallet. Please note that outcoming transactions are temporarily unavailable.
Issues30 Nov, 09:0030 Nov, 09:45
XMR withdrawals are delayed
Dear customers, we'd like to notify you about possible delays in XMR withdrawals. We'll remove the notification when it's over. Thank you for your patience and understanding!
Issues25 Nov, 00:0026 Nov, 00:00
Unplanned server maintenance
We are currently performing unplanned maintenance on our wallet to provide you with a better user experience. Please note that some services on the wallet will be temporarily unavailable.
Issues13 Nov, 06:0013 Nov, 07:13
Unplanned server maintenance
We are currently performing unplanned maintenance on our wallet to provide you with a better user experience. Please note that some services on the wallet will be temporarily unavailable.
Issues11 Nov, 10:1511 Nov, 12:00
Unplanned server maintenance
We are currently performing unplanned maintenance on our wallet to provide you with a better user experience. Please note that some services on the wallet will be temporarily unavailable.
Issues08 Nov, 20:0008 Nov, 22:30

October 2018

Unplanned server maintenance
We are currently performing maintenance on all the wallets. Please note that transactions will be temporarily unavailable.
Issues01 Oct, 12:3001 Oct, 12:35

September 2018

Possible email delivery delays
Dear customer, we’re currently facing email delivery delays due tech issues on our external service provider side.
Issues25 Sep, 17:0025 Sep, 19:00
Maintenance on the Wallet
We are currently performing maintenance on all the wallets. Please note that transactions will be temporarily unavailable.
Issues21 Sep, 01:1021 Sep, 05:00
Maintenance on DASH wallet
We are currently performing maintenance on the DASH wallet to provide you with a better user experience. All services will be unavailable.
Issues18 Sep, 16:0019 Sep, 14:40
Freewallet service may be partially unavailable
Issues18 Sep, 13:0018 Sep, 15:00
Maintenance on XMR Wallet
Monero deposits and withdrawals are temporarily suspended.
Issues14 Sep, 13:0014 Sep, 14:30
Maintenance on XMR Wallet
Monero deposits and withdrawals are temporarily suspended.
Issues12 Sep, 17:0012 Sep, 20:00
Unplanned server maintenance
We are currently performing maintenance on all the wallets. Please note that transactions will be temporarily unavailable.
Issues10 Sep, 13:0010 Sep, 13:20
Possible service maintenance
Possible service maintenance due technical issues on server provider side.
Issues06 Sep, 02:0006 Sep, 05:00
Maintenance on Freewallet
We are currently performing maintenance on Freewallet. Withdrawals can be unavailable.
Issues01 Sep, 06:0001 Sep, 16:00

August 2018

Maintenance on the Lisk wallet
Maintenance on the Lisk wallet due to the hard fork on the blockchain
Issues29 Aug, 08:4029 Sep, 00:00
Unplanned server maintenance
Due to the temporary technical issues, you can't log into your app. Your funds are safe though.
Issues23 Aug, 17:0023 Aug, 18:15

July 2018

Unplanned server maintenance
Due to the temporary technical issues, your balance may show zero value and your transactions history is empty. Your funds are safe though.
Issues14 Jul, 05:0014 Jul, 07:30
Maintenance on the XMR wallet
Payin transactions will be delayed for several days.
Issues13 Jul, 09:0019 Jul, 00:00

June 2018

Maintenance on the Lisk wallet
Maintenance on Lisk wallet due to the blockchain network issue.
Issues09 Jun, 00:0009 Jun, 00:00

May 2018

Maintenance on BTG wallet
Due to the BTG network issues, both incoming and outcoming BTG transactions are suspended.
Issues18 May, 09:0021 May, 10:00
Bytecoin Network Issue
The BCN network is experiencing an unusually high load at the moment. Transactions can be delayed and node synchronization can lag far behind.
Issues08 May, 07:0011 May, 18:00
Maintenance on Freewallet apps
We are maintaining Freewallet apps to provide you with a better user experience. Please note that some services on your wallet will be unavailable.
Issues06 May, 06:3006 May, 08:30

April 2018

Possible ETH and tokens payin delays
Dear customers, we'd like to notify you about delays with incoming ETH & token transactions. It can take a while for your transaction to be confirmed in the blockchain. We'll remove the notification when it's over! Thank you for your patience and understanding!
Issues25 Apr, 00:0026 Apr, 00:00
Maintenance on the DCT wallet
We are currently performing maintenance on the DCT wallet to provide you with a better user experience. Please note that all services on the DCT wallet are temporarily unavailable.This notification will be removed when our normal operations are resumed. We appreciate your patience while we're working towards a resolution!
Issues23 Apr, 00:0028 Nov, 00:00
Issues with ZEC payin transactions
The part of incoming transactions may not reach users ZEC wallet.
Issues06 Apr, 00:0020 Apr, 00:00
The issue with Facebook authorization via web wallet
The login issues can be experienced if you sign in our web wallet with Facebook credentials. If your Freewallet login option is Facebook ID, please use our mobile app.
Issues02 Apr, 00:0005 Apr, 00:00

March 2018

ETH withdrawals are delayed
Dear customers, we'd like to notify you about current delays in the ETH. We'll remove the notification when it's over! Thank you for your patience and understanding!
Issues29 Mar, 00:0030 Mar, 00:00
Maintenance on the Steem Wallet
We are currently performing maintenance on the Steem wallet. Please note that Steem withdrawals are unavailable. Steem deposits could be delayed.
Issues16 Mar, 14:3019 Mar, 14:03