About MoonPay

MoonPay is a fin-tech company that powers fiat-to-crypto payments in a seamless way. Its global network of exchanges, wallets, partners, and decentralized apps allows serving hundreds of thousands of users across the globe.

How does MoonPay work?

The cryptocurrency is provided by the online exchange services and MoonPay integrates with them to fulfill the credit card payment process. Hence, MoonPay is responsible for risk analysis, processing the payments with the credit card company, and finalizing the transaction. Based on advanced AI technology, MoonPay’s automated system facilitates processing online payments while assessing risk with maximum speed and accuracy.

Please check out this brief guide on how to buy crypto with Freewallet. 

Which credit cards does MoonPay support? 

Moonpay accepts most major credit cards, including VISA and MasterCard. Some virtual, prepaid, and debit cards are also accepted. Note, however, that some issuer banks have their own terms regarding where and when those cards can be used and may decline the charge on their side.

Please note, depending on internal politics in regards to cryptocurrency operations, services may be limited in some countries.

Are there limits on how much I can buy?

MoonPay offers account levels based on a user successfully meeting the requirements outlined below:

For US customers:

Please note the following:

• All residents of the United States must start at Level 2.
• The daily limit is counted not as a calendar day, from 00:00 till 23:59, but as a 24-hour period since purchasing.
• The monthly limit is counted as a 31-day period since purchasing, and not as a calendar month.
• Limits shown are maximum possible limits at that tier. Individual limits may vary depending on which types of verification have been completed.
• Currency limits are equivalent to the amount in EUR.

How long does verification take?

It usually takes MoonPay between two and thirty minutes to verify your identity.

Here you can find more information on How to pass the MoonPay verification.

What coins does it work with? 

You can purchase:

US residents can purchase the following cryptocurrencies:

Please note that purchases of XRP are not available in some countries at the moment. We apologize for any inconvenience caused!

Freewallet has also increased the number of available fiat currencies you can purchase your crypto with:

How much is the fee?

For $120 transactions and higher, the fee is ~6.5%
For $20 to $120 transactions, the fee is ~6.5% or more, depending on the amount of the transaction. The lower the amount, the higher the fee.

How long does the bank payment process take?

Bank payments can take up to 3 business days for (EUR – SEPA) and up to 1 business day (GBP – FPS) to reach our account.

Payments are processed upon receipt and the crypto is released once all fraud and KYC checks have been completed.

Can I cancel or edit my transaction in MoonPay?

Due to the irreversible nature of cryptocurrency transactions and Moonpay instant payment process, it’s not possible to cancel a transaction.

Why was my payment declined and what can I do?

Payment can be declined for various reasons:

• issuing bank declined the payment;
• geographic location that is not supported;
• risk-related reasons;
• etc.

If you have any questions, please contact the customer service of MoonPay with the details of your payment.

What should I do, if I didn’t find an answer here and need help? 

If your payment declined, you haven’t received your crypto or waiting time exceeded the required payment process period. If you still have any questions, please get in touch with the customer service of MoonPay and tell them more about the issue you’ve encountered: they will be able to assist you.

You can find the list of countries supported by MoonPay below:

Supported countries

*Supported US States