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    2-Factor Authentication FAQ
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    2-Factor Authentication FAQ

    With the amount of personal data that we store online, additional security measures such as 2 factor authentication are, in fact, not longer optional, but mandatory. However, additional security requires additional precautions in case something goes wrong, and it fully applies to 2FA. What if you lose your phone? What if you lose access to your email account?Read more...

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    Status page explained
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    Status page explained

    Whenever your transactions fall through, there could be several reasons for it. One of them is the blockchain or app downtime.Read more...

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    Freewallet introduces paid refunds
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    Freewallet introduces paid refunds

    From July 2018, Freewallet is going to launch paid refunds. It means that if your funds get stuck on the blockchain and if it is technically possible, we can provide a refund.Read more...

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    Meet the Freewallet May update
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    Meet the Freewallet May update

    This May, we’ve implemented a bunch of cool new features to enhance the security and usability of our wallets. Check out the most prominent ones.Read more...

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    Hosted wallet explained
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    Hosted wallet explained

    Acquiring cryptocurrency prompts the question of how you will handle your coins. There are several types of wallets, and each one has its pros and cons. In this overview, we’re covering the features of a hosted wallet as one of the ways to store your coins.Read more...

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    Security best practices from Freewallet Support team
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    Security best practices from Freewallet Support team

    When it comes to online security, people often get careless as they don’t realize the direct consequences. To help you stay safe while working with your crypto coins, we made a list of basic security rules, based on the most common support request cases. They are not ground-breaking, but will help you refresh your memory of what is and isn't safe to do online.Read more...

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    On June 1st, EOS tokens will be frozen
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    On June 1st, EOS tokens will be frozen

    On June 1st, 2018 Block.one, the company behind EOS, will distribute the last block of EOS tokens. On that day at 22:59:59 UTC, all EOS Tokens will become fixed (ie. frozen) and will be non-transferrable on the Ethereum blockchain. Before that happens, you can either exchange your EOS Tokens for another cryptocurrency or wait until a new blockchain is created.Read more...

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    Top up your Phone on Freewallet
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    Top up your Phone on Freewallet

    Refill your prepaid mobile phone with Bitcoin. Right from your wallet. Now Freewallet supports money transfers to SIM cards with over 400 operators in 100 countries. The feature is currently only available in the web version, but will soon be added to all Freewallet platforms.Read more...