In this article, we collected answers to 90% of your questions. Try out the suggestions in our guide and recollect details needed to reflect missing deposits, restore your account access, locate the balance of your transaction.

Can’t log in?

Check:

  • your internet connection;
  • you’re signing in with the right credentials (Gmail option instead of email, for example);
  • there are no system upgrades announced through in-app notifications and social media;

Finally, try to change the device or log in here.

Your balance is 0

In 99% of cases, you logged in incorrectly creating a new account. Try to remember how you logged in to your Freewallet account the first time and sign in, using the correct way (FB/phone number/Gmail/email).

If you need help, contact our support team.

Haven’t received funds:

Below you will find the info required to investigate your request:
– transaction hash or ID, payment ID.
– screenshot of the withdrawal history from the sending service with the hash/address/amount visible on the screenshot.

Issues with the exchange?

Please provide the transaction hash or transaction id (you can find it in the transaction details directly in the app).
A screenshot of the failed exchange is also helpful.

Recover 2FA, PIN, and change email

Contact support with:
– user ID (from the settings);
– login option associated with your account;
– the registration date (approximately);
– wallet currencies and addresses/IDs;
– most recent balance;
Our team may ask for additional information.

Do you have any questions left? Contact our support team and receive helpful answers right away!


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